Terms of Service

1 Agreement to these Terms

These Terms of Service ("Terms") govern your access to and use of Aunbound (the "Service", and "Aunbound", "we", "us"), operated from Bengaluru, Karnataka, India. By creating an account, accessing, or using the Service, you ("you") agree to these Terms. If you are accepting on behalf of a company, you confirm you have authority to bind it.

2 The Service

Aunbound is an AI voice-calling platform. On your instruction and configuration, it places automated voice calls, answers inbound calls, and sends related messages, with a dashboard for managing your agents, contacts and results. It is used in two ways:

• Personal agents (Free and Pro plans). You configure a ready-made calling agent, or on Pro write your own, and schedule it. On Free, an agent may only call the phone number you verified at signup. On Pro, it may call numbers you have verified as contacts.
• Business calling (Business plan). After identity verification (KYC) and setup with us, you may upload contact lists and run bulk outbound campaigns and inbound answering on a number allocated to you.

Plan limits — included minutes, number of agents, maximum call length, how many calls run at once, and a daily dial cap — are published on our pricing page and enforced by the Service. Features and limits may change, expand, or be withdrawn over time; we will not reduce what your current paid period includes.

3 Eligibility and accounts

• You must be at least 18 years old. You may use the Service for personal purposes or for a business; the Service is not intended for or directed at children.
• Signing up requires a working phone number, which we verify with a one-time code sent by call or SMS. You must own or be authorised to use that number.
• You are responsible for your account credentials and all activity under your account, including by your authorised users.
• You must provide accurate information and keep it current.
• Notify us promptly of any unauthorised use.
• One account per person or business unless we agree otherwise. Creating additional accounts to obtain extra free minutes is a breach of these Terms.

4 The agents you create

On paid plans you can write your own agent: you supply a name, a description of what it should do on the call, and the opening line it says when the call connects. That text is your content, and you are responsible for it. By creating an agent you agree that:

• Our safety rules are applied on top of your instructions, on every call, and cannot be removed or overridden. Every Aunbound agent states that it is an automated call; answers honestly if asked whether it is a human; ends the call if the person asks not to be called; never claims to be a named individual, a bank, a hospital, a government body or any company other than the one on whose behalf it is calling; never asks for an OTP, password, PIN, card or bank details; never gives medical, legal or financial advice; and never threatens or pressures the person. There is no setting, instruction or phrasing that disables these.
• You will not write instructions intended to defeat those rules, to disguise the call as human, to impersonate anyone, to extract credentials or payment details, or to harass, intimidate or deceive the person called.
• You are responsible for having the right to call the number you point an agent at, and for any disclosure required because the call is recorded or automated.
• We may review the agents on your account to investigate a report, a suspected breach, or a support request, and we may refuse, disable or remove an agent that breaches these Terms. We are not obliged to review agents in advance, and we do not do so.
• Agents act automatically on a schedule you set. You are responsible for the schedule, the number, and the consequences of the calls placed — including calls that continue while you are not watching. You can pause or delete any agent at any time.

We grant you no right to use the Service to build a competing calling service, or to resell agent creation to third parties, without our written agreement.

5 Your compliance responsibilities

This is the core of using a calling platform. You are solely responsible for the legality of the calls you cause to be placed — whether that is one agent calling a relative every evening or a campaign of five thousand cold calls. You represent and warrant that, for every number you verify, upload, or reach through the Service:

• You have a lawful basis and any required consent to contact that person by the relevant channel;
• You comply with all applicable laws and regulations, including TRAI regulations, Do-Not-Disturb / unsolicited commercial communication rules, the Digital Personal Data Protection Act, 2023, the Information Technology Act and rules, and any sector-specific rules;
• You honour opt-out and do-not-contact requests promptly;
• You make any disclosures required for call recording and for interacting with an automated/AI system;
• You will not impersonate any person or misrepresent your identity or purpose.

We provide tools to support compliance — the non-removable call rules in section 4, verified-number restrictions, KYC for calling beyond your own contacts, and per-plan daily dial caps — but we do not verify your basis to contact any individual, and we are not responsible for the content or targeting of the calls you configure.

6 Acceptable use

You will not use the Service to:

• Send spam, scams, fraud, phishing, or deceptive, harassing, or threatening communications;
• Promote unlawful goods or services, or violate others' rights;
• Contact people who have opted out or who are on applicable do-not-contact registries without a valid exemption;
• Place repeated or timed calls intended to harass, alarm, wake, or wear down the person called, other than a wake-up or reminder call to a number the account holder owns;
• Use the Service for emergency, medical, safety-critical or life-safety purposes, or as a substitute for an emergency service;
• Reverse engineer, resell, or overload the Service, or bypass usage or security controls;
• Upload malware or unlawful, infringing, or harmful content.

We may investigate suspected violations and take action including suspension.

7 Your data and contacts

You retain ownership of the data, contact lists and agent instructions you provide ("Customer Data"). You grant us a licence to process Customer Data to provide the Service. As between you and us, you are the Data Fiduciary for the people you call and we act as your Processor, as described in our Privacy Policy. You are responsible for the accuracy and lawfulness of Customer Data.

Every call is recorded and transcribed, including calls placed by a personal agent. Recordings and transcripts are available to you in your account and are retained as set out in the Privacy Policy. We do not use your recordings, transcripts or agent instructions to train our own models.

8 Plans, billing, and refunds

• Free plan. No payment details are required. It includes a fixed number of call minutes each month and simply stops placing calls when they are used up. There is no overage and you are never charged.
• Paid plans. Pro and Business are monthly subscriptions at the prices shown on our pricing page, collected through our payment provider, Razorpay. They renew automatically each month until you cancel.
• Included minutes and overage. Each paid plan includes a monthly allowance of call minutes. Minutes used beyond the allowance are metered and charged at the per-minute overage rate published for your plan. Included minutes do not carry over between months.
• Cancellation. You can cancel at any time from your account. Cancellation stops the next renewal; your plan stays active until the end of the period you have already paid for, after which the account reverts to the Free plan and its limits. Your agents and call history remain.
• Refunds. Except where required by law, subscription fees and usage charges are non-refundable, including for partial months and for minutes already used. Cancelling stops future charges rather than refunding past ones.
• Failed payments. If a renewal payment fails we may suspend paid features and revert the account to Free limits until payment succeeds.
• Prepaid balances. Where we make a prepaid balance available to a business account, usage is metered and deducted against it, and unused prepaid amounts are non-refundable except where required by law.
• Taxes. Prices are exclusive of taxes (including GST) unless stated; you are responsible for applicable taxes.
• Payments are processed by our payment provider; by paying you also agree to their terms. We may change prices prospectively with reasonable notice, which will not affect a period you have already paid for.

9 Availability and nature of AI output

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation, and we may perform maintenance. The Service depends on third-party telephony and AI providers, and on the recipient's network, so we cannot guarantee that any individual call will connect, be answered, or complete.

The Service uses automated speech and language models. AI output can be inaccurate, incomplete, or unexpected — an agent may mishear a reply, record an outcome imperfectly, or say something you did not anticipate from the instructions you gave it. You are responsible for reviewing your configurations and the outcomes, and for any decision you make based on them. We make no guarantee of any particular result, conversion, or number of meetings.

Do not rely on the Service where a missed or misunderstood call would be harmful — for medication, medical, safety or emergency purposes. It is a convenience, not a safety system.

10 Intellectual property

We and our licensors own the Service, including its software, models, prompt templates, branding ("Aunbound", "MAYA"), and documentation. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, or create derivative works of the Service except as permitted. You own your Customer Data, the agent instructions you write, and the content of your campaigns.

11 Third-party services

The Service relies on third-party providers (for example, telephony, speech, language-model, research, hosting, and payment providers). Their availability and terms are outside our control, and we are not liable for their acts or outages. Your use may also be subject to their terms.

12 Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate access, with or without notice, if you breach these Terms, create legal or security risk, fail to pay, or misuse the Service — including by configuring agents that breach section 4 or 6. Where we suspend an account, scheduled calls stop. On termination, your right to use the Service ends; we may delete Customer Data after a reasonable period, subject to our Privacy Policy and law. Sections that by nature should survive (including IP, disclaimers, liability, indemnity, and governing law) survive termination.

13 Disclaimers

14 Limitation of liability

15 Indemnity

You will indemnify and hold us harmless from claims, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, the agents you create, your campaigns, or your breach of these Terms or of applicable law — including claims by people you called through the Service.

16 Governing law and disputes

These Terms are governed by the laws of India. The courts at Bengaluru, Karnataka will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service. Before starting proceedings, please contact us using the details below — most issues are resolved faster that way.

17 Changes to these Terms

We may update these Terms. We will post the updated version with a new date and, for material changes, take reasonable steps to notify you. Continued use after changes take effect means you accept them.

18 Contact

• Email: dhipinkumar@gmail.com
• Location: Bengaluru, Karnataka, India. Our postal address is available on request.